Citi Custimer Service Representative interview questions

General customer service oriented questions about how you handle tough situations, deal with upset customers. How well do you handle working under pressure and a fast paced environment. First it was a phone screen, and then passing that was a more in depth video call interview. The entire hiring process and background check took a couple months.

Really great process for people coming out of college to get to grips with a large financial firm. There was 2/3 rounds therefore the company got to know you while you got a feel for the ppl you would be with