Citi Customer Contact Representative interview questions

I applied online which also consisted of a personality test. I received an email the next day asking to call and set up an on-site interview. I received a confirmation email with directions and name of contact. When I arrived, I was told the original contact was busy so I had to interview with someone else. This person appeared to be unprepared. He was constantly flipping through a binder and asking general questions at random. I did have to read a few paragraphs from a card so he could hear how I would sound on the phone. I was also told I would be selling products and services as well as customer service. On a side note- I noticed rainbow banners hanging in the lobby to celebrate Gay Pride during the month of June.