Citi At Home Agent, Customer Service Representative interview questions

After filling out the initial employment application, there is an initial phone interview. Most of the questions are pretty general, kind of like a pre-qualification for the job you are being hired for. If, at that time they decide you are a good candidate, they proceed to the next step, which is then a phone interview with the supervisor who will be over you if and when you are hired. At that time he or she decides to hire you