Interviewed directly with Branch Manager, did not go through recruiter first. Interview panel consisted of multiple branch managers even though I only applied to 1 branch. Background check was very thorough; they verified all of my previous employers and requested for proofs. Recruiter is the one to provide salary number.
Interview questions [1]
Question 1
What motivates you? What makes you a good candidate? Describe a time you handled a difficult customer
I applied online. I interviewed at Citi (Miami, FL) in Mar 2023
Interview
It was very chill. if you go on YouTube and watch a few interviews there and prepare you should be fine. It was supposed to be a panel interview but one of the managers couldn't make it. She was phoned in and she said nothing the whole time. I don't even think she was paying attention.
I applied online through Citi’s careers site. Within two days, I was contacted to schedule an in-person interview. The interview took place shortly after and was pretty straightforward — the branch manager asked about my previous customer service experience, availability, and why I wanted to work at Citi.
I heard back with an offer just three days after the interview. The rest of the process involved background checks and completing onboarding tasks.