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Team Leader (706) ; Customer Team Member (CTM) (659) ; Customer Team Member (565) ; Customer Assistant (272) ; Store Manager (189) ; Sales Assistant (182) ; Customer Service (167) ; Customer Service Assistant (116) ; Customer Service Representative (97) ; Shop Assistant (84) ; Warehouse Operative (81) ; Sales Associate (79) ; Team Member (78) ; Retail Assistant (77) ; CTM (69)

Co-op Custom Team Member interview questions

based on 205 ratings - Updated Jun 19, 2026

Average interview difficulty

Very positive interview experience

How others got an interview

81%
Applied online
Applied online
17%
In Person
In Person
1%
Employee Referral
Employee Referral
1%
Other
Other
1%
Campus Recruiting
Campus Recruiting

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205 interviews

Customer Team Member Interview

Jun 23, 2025

Anonymous Interview Candidate

No offer

Positive experience

Average interview

Application

I applied online. I interviewed at Co-op (Rochdale, England)

Interview

Emailed me about an interview, asking to pick a time and date Interview wasn't too long and informal - manager was training a team leader They emailed me back a week later

Interview questions [1]

Question 1

Am i comfortable with people stealing form their shop

Answer question

1

Co-op response

6mo

Thank you for sharing your experience of interviewing with us.

Customer Team Member Interview

Jun 20, 2025

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied online. The process took 2 weeks. I interviewed at Co-op (Southwell, East Midlands, England) in Jun 2025

Interview

The interview process was quick, easy and straightforward. In the interview, I was presented with questions that I had prepared for, as they provided these to me prior. It lasted around 15 minutes and gave a walk-through of what the role entails and my availability. Extremely nice and did not feel nervous during it. One of the best interview experiences I have had. Be honest about your passions and stories when answering and everything will go smoothly!

Interview questions [7]

Question 1

Why would you like to become a Customer Team Member?

Answer question

Question 2

Please tell me about yourself and what you’ve been doing for the past few years? Why would you like to work at the Coop?

Answer question

Question 3

Can you tell me about a situation where you had to build a relationship with someone else at work?

Answer question

Question 4

Can you tell me about a time when you had to stand up for your position (or that of a friend) in a difficult situation?

Answer question

Question 5

Can you tell me about a time when you had to communicate important information to other people / to colleagues at work?

Answer question

Question 6

Can you tell me about a time at work, or elsewhere, where you’ve involved others to discuss a challenge or an issue?

Answer question

Question 7

Can you tell me about a time when you have taken ownership of a task/activity/project and made it a success?

Answer question

1

Co-op response

6mo

Thank you for sharing your experience of interviewing with us. We share our interview questions ahead of the interview so you can prepare and be comfortable on the day. Reviews like yours help people understand what to expect.

Customer Team Member Interview

Jun 11, 2025

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I interviewed at Co-op

Interview

The interview process was fairly easy, they provide you with an interview pack with potential questions that may come up. I revised them and on the day of the interview, I was asked what I had revised

Interview questions [1]

Question 1

How did I overcome a difficult customer

Answer question

1

Co-op response

6mo

Thank you for sharing your experience of interviewing with us. We share our interview questions ahead of the interview so you can prepare and be comfortable on the day.

Viewing 41 - 45 of 205 Interviews

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Co-op Custom Team Member interview questions

Average interview difficulty

Very positive interview experience

How others got an interview

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