Asked about previous experience, if i would be working permanently or temporarily, asked me about the tasks i completed, told me about my tasks in my new role etc. the the.
I applied online. The process took 1 week. I interviewed at Co-op (Glasgow, Schottland) in Apr 2024
Interview
The interview was challenging, but not so much that I couldn't get an answer to everything. I had done a lot of preparation for this and had a lot of very good knowledge to share and that helped. I hesitated on just one question, but I felt like they there was an understanding of my previous employment and knew I could be a good fit and they pushed me for a good answer. I remember being made to feel incredibly welcomed by everyone including my interviewer which made the process easier!
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer
An online questionnaire that was designed to assess your reaction to a lot of store scenarios. The questionnaire gave me positive but not perfect results, and therefore they would keep me on record but not consider me further. The thing about a lot of the scenarios in the questionnaire is that a lot of companies deal with those issues differently, and if you have not yet worked for X company, it is impossible to know how they'd prefer you to handle those situations. Maybe I was too generous? (There were questions about when people are a couple of pennies short) Maybe not forthright enough? It's impossible to know as no real feedback given. All in all I tried hard but found it a waste of a lot of time, especially when you are job hunting, which takes a lot of time in and of itself, getting no feedback for a test that took a lot of your time feels very fruitless.
Interview questions [1]
Question 1
A scenario about a regular customer wanting a newspaper but having forgotten their card to pay and getting annoyed.
Thanks for sharing your thoughts about the assessment. It seems there might have been some confusion about the results as you did pass the assessment. We shortlist candidates for face-to-face interviews based on the top scores, usually picking the top five for each vacancy. While you weren’t in the top five this time, passing the assessment means you’re in our candidate pipeline for future opportunities.
The assessment is based upon values and behaviours, so you don’t need any specific knowledge about our business or the role.
Thanks again for your review and we wish you luck in your search for employment.