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Co-op Customer Team Member (CTM) interview questions

based on 71 ratings - Updated Apr 13, 2026

Easy interview difficulty

Very positive interview experience

How others got an interview

92%
Applied online
Applied online
6%
In Person
In Person
2%
Employee Referral
Employee Referral

Interview search

71 interviews

Customer Team Member (CTM) Interview

Jun 24, 2025

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I interviewed at Co-op (Prestbury, England)

Interview

Generic conversation about why coop and experiences you have that align with the role. You are also given a brief history of the coop and how it started. One on one interview with either the store manager or team leader. Availability also discussed during interview.

Interview questions [1]

Question 1

What experiences do you have that align with this role ?

Answer question

Co-op response

6mo

Thank you for sharing your experience of interviewing with us. Reviews like yours help people understand what to expect.

Customer Team Member (CTM) Interview

Jun 23, 2025

Anonymous Interview Candidate

No offer

Neutral experience

Average interview

Application

I interviewed at Co-op

Interview

45 minute interview. First 10 minutes getting to know you. Next 25 minutes are 5 behavioural questions where you are expected to give detailed examples. Last 10 minutes are what to expect from the job including benefits.

Interview questions [1]

Question 1

Asked if I knew anything about the history of the Coop and if I knew about membership.

Answer question

Co-op response

6mo

Thank you for sharing your experience of interviewing with us. Reviews like yours help people understand what to expect.

Customer Team Member (CTM) Interview

May 17, 2025

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied online. The process took 2 weeks. I interviewed at Co-op in Nov 2024

Interview

Vey easygoing, the manager was very friendly and which helped the conversation flow. There is a PDF of questions which are provided with the interview confirmation email which display all the questions which could be asked.

Interview questions [1]

Question 1

I was asked about how i would behave when dealing with a difficult customer

Answer question

Co-op response

6mo

Thank you for sharing your experience of interviewing with us. We share our interview questions ahead of the interview so you can prepare and be comfortable on the day.

Viewing 11 - 15 of 71 Interviews

Jobs at Co-op

Portsmouth, South East England, England

Milton Keynes, England

£13 - £13 /hr

(Employer provided)

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Co-op Customer Team Member (CTM) interview questions

Easy interview difficulty

Very positive interview experience

How others got an interview

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Customer Team Member (CTM) Interview

Customer Team Member (CTM) Interview

Customer Team Member (CTM) Interview

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