Cognizant Customer Service Representative (CSR) interview questions

Easy interview equal rights interview the process was smooth during the questions no prior experience required for this type of job therefore coming in you are notified of training that lasts one month

Brief phone interview then a follow up with someone on site. Casual atmosphere and brief tour of the corporate office. I received an offer letter by email from Jade Song and filled out new hire paperwork online. Completed drug panel and background check and was advised of orientation in two weeks. A few days before I reached out to the HR rep by email as I had not received any information on the time and location of orientation. She responded " I thought our background check team had reached out to let you know that you failed the background check. I left you a voicemail last week to connect. Can you give me a call?" I called and got no answer, no voicemail option. I emailed twice and got no response. No one reached out to me at any point via email or voicemail (which she claimed to have left). I had a shoplifting charge when I was 18 and can understand being rejected, but the lack of communication was incredibly unprofessional and almost left me unemployed ask had put in notice at my prior workplace. A year late I keep getting emails about job openings despite four separate requests to be removed from the mailing list.