I applied online. The process took 2 weeks. I interviewed at Concentrix (Manila, ) in Feb 2021
Interview
Everything went smoothly and nothing was delayed from start to finish. Nothing extraordinary or bad which should indicate that things are stable for the company and nothing to worry about.
Interview questions [1]
Question 1
They just asked about your background and what CSR is about
Great nice helpful very attentive. A lot of information provided. Different times and shifts available. A lot of opportunities available at this moment. Let me know what type of candidates they were look for.
I applied online. The process took 2 weeks. I interviewed at Concentrix (Toronto, ON) in Feb 2022
Interview
The interview consists of roughly 10 questions about past customer service experience. Mostly about frustrated customer, working when you don't have a solution, pacifying an angry customer, working extra effort to satisfy customer.
Interview questions [1]
Question 1
Tell me about a time you faced a frustrated customer.