Concentrix Agente De Atendimento interview questions

Tell me about yourself and your interest in this role.

They asked me about my level of computer skills and how I handle customers. They also presented possible customer scenarios and asked how I deal with angry or dissatisfied customers. They wanted to know what I would say if a customer wanted something immediately, but it wasn’t possible. Additionally, they asked if I have general knowledge about computers, including software or computer basics.