I applied online. The process took 1 day. I interviewed at Concentrix (Gurgaon, Haryana) in Jan 2018
Interview
simple. Be confident in replies. They don't ask for much just that you should have excellent communication skills and be flexible with shifts. They make you do the tests, then there is the HR round and lastly the ops team will interview you.
Easy and convenient. It was done over a video interview. I was able to log in at my earliest convenience and take my time answering all of the questions. During the interview, it told me a little bit more about the job I was interviewing for before I even started. After that, I received an email saying they received my interview and I will hear back shortly. I heard back within a few days via email communicating the next steps of the hiring process. A few days after that, I received an email offering me a position.
I applied online. I interviewed at Concentrix in Jan 2021
Interview
Simple short phone call! If you have any call center experience it will be a breeze. Somehow they pick mostly good people; I liked the people who made it to the end of training. Quite a lot of turnover, however. Just sound polite and upbeat, you’ll need to at all times during the job!
Interview questions [1]
Question 1
Tell me about a time when a customer/someone was upset about something and rude in demeanor, and what did you do to diffuse the situation?