I applied online. The process took 2 weeks. I interviewed at Concentrix (Málaga) in Jun 2022
Interview
3 interviews:
HR->Ops->Sales
HR: was a review of your background and salary expectations
Ops: Case and GTM plan
Sales: Doing a series of mock calls and objection handling with their type of customer
I had a group interview. We all applied for positions for the same project, but we had different languages(markets), some were there for customer support others for QA. We were about 10 around a table, and we were interviewed by the responsable of the launching project and someone from HR.
We played a role game, 1 being a customer and 1 a CSR.
Then we were separated by languages. And we were asked to briefly present ourselves in our language. For them to check our language and accent.
The interview felt not very difficult if you have some experience as a CSR and was able to speak a decent English or Spanish. Because the internal language was either English or Spanish.
Interview questions [1]
Question 1
Pretend to answer the phone without knowing nothing about the processes of this fictive company.
I interviewed at Concentrix (Quezon City, National Capital Region)
Interview
all good and it was all virtual very accomodating, interviewers are punctual, test is hard but u can do it. Its all good, company is good too, confidence is the key