Concentrix Cisco Technical Support Agent interview questions

First stage was to check use of computer- find links and information to fill in a questionnaire then a phone role play . Easy competency questions, interview with HR and a manager of the contract present. Questions about skills and to give examples.

Two skype calls, two assessments. In general easy, they just determined my language skills and communication manner. There was 'a test call' after a second interview to see how I would cope with the situation, wasn't that hard after all weven though I felt a bit confused in a first place. Also they wanted me to write two letters, in two languages.