Concentrix Customer Service CSR interview questions

Tell me about yourself. Why do you want to work at Concentrix? Do you have any previous experience? How do you handle pressure or difficult customers? What does customer service mean to you? Can you work night shifts or rotational shifts? How would you deal with an angry customer on the phone? Are you comfortable using a computer for long periods? How is your English level? (Sometimes they make you read a paragraph) What are your salary expectations?

Give examples of times you went above and beyond for a customer