Concentrix Customer Service CSR interview questions

Initial interview contains personal information, your highest educational degree, how many rides to get there, and what do you know about bpo and concentrix. Final interview more on yourself, when do you think listening is hard, and a mock call how will you help a customer to install an application

They asked me to come in question such as to talk about my past related experience, and it was done in a friendly manner. Also, they wanted to know my expectations of what I was seeking within the position.