Concentrix Customer Service Representative CSR interview questions

Entrevista bem extensa e cansativa, durou 3 dias. Mas entendo que é necessário tamanho critério devido a alta demanda de candidaturas. No geral, foi mais difícil a espera e não a entrevista em si

I went through a preliminary interview, and then I completed some assessments with one of the assessments having an error from the third-party application, which is supported by Korn Ferry. I waited for two weeks. You'd expect that they would have the problem fixed with their third-party by that time, but they sent me an email with Korn Ferry's contact info. I contacted Korn Ferry, and apparently, their customer service and technical support teams have low standards. They didn't fix it. I suggested to the HR personnel the idea of me retaking the application, assuming that the assessments will be submitted successfully the second time I apply, and the HR personnel agreed. "This idea has been in my mind since the day I told them about the issue, but I didn't want to sound pushy." The assessment was submitted successfully, but here is the second unprofessional issue I have. They lost the interview records, and I had to retake an unscheduled interview due to that. I am sure my qualifications are much higher than what they are expecting even though I don't have years of experience, which I should not have because it is supposed to be an entry-level job. I might be frustrated now for the time I wasted with them, but I know it's for the best.