Concentrix Customer Service Representative CSR interview questions

The entire process was on the computer outside of interview questions, these were recorded over the phone by an automated system. The staff are a little unprofessional via email, as they sent repeat emails on things I already completed. This can be confusing during the process especially since there isn't anyone to contact directly, as they don't email back. They keep it standard via email only concerning the parts of the process they need to complete. I was denied an offer after everything I completed. They later sent me an email a few weeks later asking me to apply again by stating, "We see that you have applied in the past, if you would like to take advantage of this opportunity please complete all of the items below, and we will quickly process your application. Thank you, and we look forward to working you through to qualification to your new career." This leads me to believe they have a high turnover and really need people to reach back to someone you denied initially... I've never seen that done. This could be a good or bad thing depending on how you look at it. Also, depending on where you live the pays are different, there isn't one universal pay for the positions as I've moved states since my first interview and I'm now exploring a different position in my current city/state.