Concentrix Customer Service Representative CSR interview questions

Opening time for applicants is at 10AM. UP Ayala Technohub branch. I am an IT Fresh Graduate and I applied there as walk-in. Walk-in applicants are only processed for CSR, so I didn't proceed in processing my application. I think the process would only be around an hour but due to some technical discrepancies, it's been extended in a little fraction of time. Interview Process: 1.) Online Personal Information Encoding - input of personal information in their computer. 2.) Short Practice for Online English Voice Assessment - you together with 6 applicants and the facilitator will go in a small room ( Max of 8 people ). There, the facilitator will list 7 topics and for 3MINS, you must compose a short talk about each topic for 45 seconds. After 3 MINS, sharing of talk will begin until each person has shared their opinion. If no one volunteers, the facilitator will call a random person which happened to our batch, haha. You will pick a topic but the facilitator's choice would be the topic you must give a talk about. 2.) Online English Voice Assessment - I think everyone can pass this part since it's just a piece of cake. The assessment was delayed twice due to certain inconsistencies. 3.) Interview - since I found out that they only process CSR positions for walk-in applicants, I didn't pursue to proceed with the interview.