I applied online. The process took 2 weeks. I interviewed at Concentrix (Toronto, ON) in Apr 2022
Interview
The application started online. They had me essentially record my interview answers from questions on a list and then submit. I then did an over the phone interview after the first step was approved and was asked to do a few logic and comprehension quizzes afterwords. A day later i was given my acceptance.
Tech support virtual interview and writing assessment, English fluency typing and recorded virtual interview. It was a good experience until now I hope I can get into the next rounds.
It was fun and okay overall, but it felt repetitive after a while. The experience mainly consisted of the usual, typical call center questions, making it less engaging than expected.
Online video submission, asked a couple of questions. The most difficult part was the intensive background check that came after. But due to the nature of the work it is understandable.
Interview questions [1]
Question 1
What does good customer service look like in my opinion