I applied online. The process took 2 weeks. I interviewed at Concentrix (Concord, CA) in May 2025
Interview
Went through multiple apptitude tests, passed them all, then was told they were waiting for "new class dates to come out." I replied asking for a timeline and received no answer even a week later.
Other Customer Service Representative (CSR) Interview Reviews for Concentrix
Very simple and straightforward. They were relaxed and easy to speak with. Had a fun time with guessing an item which was a kitchen appliance, this served as a base to a successful interview.
Interview questions [1]
Question 1
They asked if I had experience with troubleshooting different types of technical issues.
It was a very easy process with some tests for Typing speeds and internet availability. It was then followed by an AI interview process where we would video our responses.
They make you do all these assessments just for them to deny you. I applied multiple times even though I have the qualifications and still denied. The pay is very cheap as well. Should not have all these assessments and stuff for the little pay
2
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