I applied online. I interviewed at Concentrix (Manila, ) in Jan 2021
Interview
Concentrix recruitment process is a bit long but worth it when you hired.
I applied thru messenger, you just have to search in FB "Concentrix" then choose the page that is verified (with check mark) then click apply, you'll now be routed to messenger where you'll be asked some details then within mins, you'll receive an email about the assessment (AMCAT) then once passed, right away you will be called by interviewer for initial then mock call and Final interview, JO, medical, Background checking then start date.
INITIAL INTERVIEW - more like your personal and work expi if there's any (tell me abt yourself, what is csr, why cnx, what is bpo etc.)
FINAL INT - same as initial but with situation questions depending on your assigned account. For example in sales account, you'll be asked "can you sell me a pen?" "can you sell me a used toothbrush?" etc.
Overall experience: CNX is a friendly newbie. They have shuttle and as of now they have WFH accounts (this is for tenured agents only)
I applied through other source. The process took 2 days. I interviewed at Concentrix in Feb 2025
Interview
The interview was very easy and quick, got the job within 2 hours. Interview was just a telephone call about the job and interview was 4 questions on 'tell me a time when'.
Interview questions [1]
Question 1
Tell me a time you had to handle a difficult customer.
I interviewed at Concentrix (Toronto, ON) in Jan 2025
Interview
It's fairly straight forward, first a written document to assess yourself, this document has a number of questions up to 5 questions to learn more about your background, a one way video interview, a language test then a meeting with a recruiter about the offer
Interview questions [1]
Question 1
Tell me about yourself and your interest in this role.