I applied through a staffing agency. I interviewed at Concentrix in Mar 2018
Interview
3 technical round. In first one asked some basic plsql questions related to cursor procedure functions and packages. Difference between functions and procedures. Sequence etc.. Then asked some oracle join queries based on 2 tables etc
I applied through a staffing agency. The process took 2 days. I interviewed at Concentrix in Sep 2015
Interview
The interview process was pretty simple. A typing test looking for an average of 35WPM. Self introduction, English grammer/communication tests, Technical knowledge round. Previous employment histrory. Asked about the skillset, communication capabilities, ability to work night shifts .
The process took 4 weeks. I interviewed at Concentrix
Interview
Applied online. Application was followed up with several emails with links to basic customer service assessments as well as testing your computer equipment/internet. This was followed by a video interview in which you answer questions with a video response and send it into them. There was a final phone interview followed by a job offer.
Interview questions [2]
Question 1
Some calls take longer to resolve than customers would prefer, how do you remain calm and let the customer know you’re working to resolve their issue?