Concentrix Customer Service Representative (CSR) interview questions

Simple and straightforward questions: Can you deal with stressful situation? Previous experience, tell me about yourself. How would you deal with a customer in a specific situation. How can you use empathy? If you can speak you can find get the job. It’s high rotation.

I applied on LinkedIn, then the recruiter contacted me via WhatsApp and asked me to send a voice note introducing myself in English. After that, I had to take an English assessment on-site. Finally, they wanted to interview me the same day. Everything was so rushed.