I applied online. The process took 2 weeks. I interviewed at Concentrix (Baltimore, MD)
Interview
The interview was great and the questions asked were all related to my position. Technical support on phone. They also want to know the experience by asking you how you dealt with a particular issue. Can you handle clients with respect.
I applied online. The process took 3 days. I interviewed at Concentrix (Mississauga, ON) in Dec 2018
Interview
Applied through concentrix workday portal. Round 1 was with talent acquisition specialist from US office. Mostly discussed about suitability to the position and try to get a sense of being "right fit". This was over Skype and lead to aligning an in-person interview at their Mississauga office.
Round 2 was in-person at Mississauga office with the site manager/ operations manager. Was asked to give a presentation on improving service levels with assumptions of own data points. Followed by situation based questions. Split decision and the HR followed up on closing the offer.
Offered within 2 days and joined within a week.
Interview questions [1]
Question 1
What is occupancy and how does it impact service levels?