I applied through a staffing agency. The process took 3 days. I interviewed at Concentrix (Kuala Lumpur) in Mar 2025
Interview
Briefly introduce yourself - Ask simple questions (e.g. why did you choose the company, what role do you think customer service plays in the company) - hr introduction of the company - second interview
Interview questions [1]
Question 1
what role do you think customer service plays in the company
I applied through a recruiter. The process took 2 days. I interviewed at Concentrix (Lissabon, Lissabon) in Aug 2025
Interview
They explained who they are as an international company and later informed me with details about the available job opportunity.
They asked me to introduce myself.
I was asked well known standard questions Human Resource department will ask you at a job interview.
I asked some questions.
Interview questions [1]
Question 1
How would I handle an angry customer over the phone.
Since it's a pretty entry level they ask very basic questions, mostly about previous experience and time availability, the may also ask more personal questions like aelf introduction but it's still pretty simple to answer
Interview questions [1]
Question 1
Are you able to assist to the training on 2 to 10 pm schedule on weekdays?