I applied online. The process took 4 weeks. I interviewed at Concentrix (Sofia, ) in Jul 2022
Interview
The first interview was with the recruiter. He asked me about my previous experience, my language level, salary expectations and availability to start the job. The second interview was with the person leading the team and another manager from another team. The questions were about my experience and role-playing situation questions: what would you do if a client was very angry, how do you manage time on projects with deadlines, etc.
Interview questions [1]
Question 1
How do you handle an angry customer? What strategies do you use to cross-sell and up-sell? Who do you call first, a contract that is about to expire or the contract with the highest value?