1st round will be with HR, they will ask some basic questions, basically, it's a screening.
2nd round will be a written paper. There will be three sections in the written test, written communication, aptitude& reasoning, and technical knowledge.
3rd Round will be with the line manager or AM they will check your analytical skills, communication, process knowledge, stability, and thought process. You just need to be confident with all your answers.
4th round will be Ops, you will meet with the operation manager. They will ask the same question which you have already answered in 1st & 3rd round.
If you get selected you will be referred to the HR manager. He will inform you about the job responsibility and policies, you can negotiate the salary in this interaction
Interview questions [1]
Question 1
The questions will be based on the information obtained from your resume.
I applied online. The process took 2 weeks. I interviewed at Concentrix (Kuala Lumpur) in Sep 2020
Interview
It's actually a Customer Services masked in there. There was two Online Language Assessments and Typing Test and a form to fill up. Once pass, they will call you to ask for video call interview. Once they set the date, they didn't call or send an email on the interview details. Just ghost out. Called them several times no was one picking up. And also I remember when she said the Maximum salary given is RM2900 and no negotiations. She has the nerve to say "Don't keep your hopes high on the salary". For those who is seeking job in this field, go and checkout the AVERAGE salary for this position. You will be surprised on how much they are willing to pay less than the person deserve.
Interview questions [1]
Question 1
Online Language Assessments consists on comprehension, listening skills, and listen and repeat what is being said in the audio, audio conversation between customer and client and answer some questions
I applied online. I interviewed at Concentrix (Dublin, Dublin) in Feb 2018
Interview
Easy. Phone interview, testing, role play and interview with one of the TL's. That is what is concerning. When it is easy to get a certain job, it usually means that the turnover is high.
Interview questions [1]
Question 1
Roleplay. Basic arithmetic test. Technical test. English language test.