Just be your self and focus on active listening and be prepared what you are bringing in this role to help customer satisfaction. must know difference between empathy and sympathy
I applied online. The process took 3 months. I interviewed at Concentrix (El Paso, TX) in Jun 2025
Interview
The interview process was very short and chill. The questions were not difficult ,and the assessment is after , which was very easy . The recruits asked very general questions about troubleshooting .
I applied through a recruiter. The process took 1 week. I interviewed at Concentrix in Jul 2025
Interview
The interview consists of two sessions—one conducted in English and the other in Mandarin. It includes technical and scenario-based questions designed to assess problem-solving ability, communication skills, and bilingual proficiency.
Interview questions [1]
Question 1
Customer asks to move Microsoft Teams icon from left to right side