I applied online. The process took 6 months. I interviewed at Enterprise Mobility in Mar 2012
Interview
Two phone interviews, bother interviewers telling me that I did not have to upgrade my internet service to meet their requirements until after I was conditionally offered a position. Then I got called on a Tuesday, told I had until Thursday to reply and before I even was out of bed on Thursday an email was waiting saying I was removed from consideration because I did not meet the internet requirements. The interviewers were great, standard questions about how you'd handle specific customer issues, but the hiring process and misleading information is ridiculous. If the information is mishandled during the potential hiring process, it's frightening to think how things would work for a work at home position where communication via phone and internet would be such a major part of your success.
Interview questions [1]
Question 1
Nothing unusual, very typical customer service questions.
I applied through college or university. I interviewed at Enterprise Mobility
Interview
Quick 5 min phone interview
2.5 hour group interview
8 minute one on one interview with manager
All if these are quite straightforward, but make sure your on top of your game all the time. Focus on transferable skills and your experiences.
I applied online. The process took 2 weeks. I interviewed at Enterprise Mobility (Tempe, AZ) in Jan 2013
Interview
Phone Interview lasting 20 minutes with HR person. Had a one on one interview with someone in HR. Shadowed the branch I would be working in for an hour then had an interview with three managers (one of which being the VP of car rentals in AZ). Had to dress business professional the entire time. The second interview started with watching a brief video about the organization (it was very motivating actually).
Interview questions [1]
Question 1
Tell me about a time when you had to deal with an irrate customer and the steps you took to calm them down and help them out.