I applied online for MT program. A week later was contacted by a Human Res. manager. Instead of him calling me, he emailed me this phone interview that I had to type out (unlike most people on here, who actually were called by HR managers). They are probably looking at your writing skills by now. I passed that. The same day he emailed me to schedule a 1-on-1 interview. I went to the regional headquarter and had an interview with him. He asked me about 20 questions about my sales and customer service experience. I was able to pass that by having only 4 months of experience in sales (and I worked at a grocery store!). The questions were more difficult than expected, but I managed to handle it. I am now waiting to for them to schedule me for my second interview, which he said would take 3 days top.