After doing an online application I recieved an e mail saying that there was no current vacancies available in Scotland at the current time. A month later I recieved an e mail asking if i was still interested in the position and when i showed interest they gave me the option of a telephone or a face to face interview. I chose the face to face interview as I feel more comfortable in this situation than on the phone. The questions at this stage were mainly about points on my CV and my work experience, with the concentration being largely on customer service and sales experience. The interview went well as I had a experience in both these areas and the person doing the interview was friendly and of a similair age to me which made the experience a lot more relaxing.