First, phone interview which I think everyone makes it through and then the second is a one on one interview with the recruiter. As soon as I walked in I was greeted and then taken to a boardroom to watch a 20 minute video about how much all of these "employees" love their jobs renting cars and can make salaries upwards of six figures. It always makes me uneasy when a company has one of these because it just seems really corny and I feel like I'm sort of being brainwashed. Next we met and talked one on one in the recruiters office, she was really nice and asked me alot of run of the mill questions: "do you have leadership exeperience," "have you acted as a mentor to anyone before", "when was a time where you exhibited excellent customer service," etc, I don't feel that my answers were what she was ultimately looking for and although I thought the interview went well I was declined a second interview. I also made sure to ask her alot of tough questions because I had googled the company and found a website that basically is a message board full of current/past employees ranting about how horrible the company is. Either way I wasn't too crushed I didn't get the job, you could honestly make the similar salary working retail or at a bank, it's definitely not for me.