Enterprise Mobility Management Trainee Enterprise-Rent-A-Car interview questions

The interview process if done in 4 parts. 1) First w/ the local HR Recruiting Specialist. It's just a set of general questions to go over your application and verify some information. 2) Branch Observation: The application is sent to a local branch on a regular busy day to observe employees and customers and their interaction. The applicant has a set of questions to ask the management staff. Before the applicant leaves, he or she sits down w/ the Rental Branch Manager for a more detailed Q &A session. 3) Third interview w/ Area Manger. This is the person in charge of running several locations w/in a specific region. Behavioral questions are asked and expected answers are supposed to be answered w/ the S.T.A.R approach. 4) Final interview w/ Group Rental Manager. This person is the manager of all locations in the city/group. He or she will asked more behavioral questions and do a break down of the salary.

First you will need to pass a phone interview. After you pass the phone interview you will be invited to visit a local branch in the surrounding area. During the branch visit you will meet with the branch manager who will explain and show you the day to day operations of the branch. If the branch manager gets a good feel from you he will recommend you for an interview with the area manager. During the interview with the area manager you will need to focus on customer service and sales. Most of the questions will be behavioral questions. He may hire you after the interview of pass you for a final interview with the regional manger.