Epic Technical Services interview questions

They first contacted me for a phone interview. After the initial phone interview, I had to schedule an online assessment that was to be taken at a specific site. Then I was invited out to an onsite interview where they gave a tour, ran some business cases, introduced us to their products, and then finally took a programming test.

You have to do a case study, which is really simple: you are asked to prioritize your time one morning if you come in and have 2 emails and a phone message. Which would you respond to first based on the importance and how would you respond? What if your customer's problem persisted? They want to hear you say you'd work with a team, get help if you need it, and then maintain a positive relationship with your customer, etc.