After submitting an online application, I was contacted by the HR manager and was selected to schedule an in-person interview. I was asked about my previous experience and how would it be relevant to the Concierge position. She asked my about my knowledge of the theme parks in Orlando (since they sell theme park tickets).
After that interview, I was selected to interview with a Concierge Manager. With this interview, I was brought in with a few other applicants and met a few of the managers. We then had a one-on-one interview with a manager. The manager I had has a very strong personality; He quizzed me on the ticket types for Disney, Universal, and SeaWorld. I had to do a sales pitch for a dinner show, and we spoke about what I would do to assist guests with any issues with their tickets or with the hotel.
The final interview was with the Director, it was a less formal interview, I'm not sure if that was the normal process for that final interview.