I applied online. The process took 3 months. I interviewed at FedEx in Apr 2011
Interview
After applying online, the initial communications were via e-mail for the purpose of scheduling the interview. The interview questions centered around the job duties and my relevant experience and education. I expected a whole slew of tough interview questions; but, there were no off the wall interview questions and only two psychological interview questions. The interviewers were well-prepared, polite and friendly. They seemed to have a good working relationship with one another.
I applied online. The process took 1+ week. I interviewed at FedEx in May 2011
Interview
Worked at the company for two years, no schooling, applied and got promoted to Work Area Lead Package Handler (WALPH). Three months later applied for Service Manager opening and received the position about a week and a half after the interview. Some questions are silly for the job, but the questions that they ask you are used for all management positions within the company (e.g Sort Manager, ITSM, Hub Manager, etc.). For Service Manager, they really focus on your leadership skills and how you can motivate people. Questions should be answered in a Situation->Action->Result/Solution format, as most questions ask things along the lines of "name a time you did X and what did to solve it." essentially.
Interview questions [2]
Question 1
What in your experience has prepared you to effectively lead this organization? Why will FedEx Ground be more successful with you in this position?
I applied online. The process took 3 days. I interviewed at FedEx (Memphis, TN) in Mar 2011
Interview
I started off with a phone interview with a rep from EMC who I guess is like a head hunter of staffing consultant. Pretty basic and he was probably reading from a script. Next he had a company in Denver call me to verify my technical skills. The man introduced himself as a Unix Administrator with 25 years experience. The questions were very tough and I felt like I did OK not great but OK. The EMC rep calls me back and says I did very well. He sets up a phone interview with 4 men from FedEx.
This is where it gets absurd. I get a phone call from a manager at FedEx. He then proceeds to conference in 3 other people. The second guy actually talks for 5 minutes about the fact that he has a medical appointment and will be signing off. 5 minutes later all 4 are on. As the interview goes on I can tell I am talking to 4 men who are probably 40 to 55 years in age. All are probably high level managers that don't really get down into the technical details but they are nonetheless conducting a technical interview on me. About 3 minutes after we start the guy with the medical appointment interrupts to say he is signing off. WOW. He spent a total of eight minutes on the call. Again I can't stress how these companies expect you to be the consummate professional yet they are anything but when they interview you. Back to the "interview". The whole thing is a mess. One guy asks me a question. Another guy starts talking while I am answering. I don't think I answered one question without being interrupted. I really got the impression that these guys were just killing time on the FedEx dime.
EMC rep sends me an email a few days later that states the FedEx guys are going to pass on me.
I want to say that this is a job which has been almost continuously listed on careerbuilder for 2 years now. It is always listed showing the job location as Orlando but when you inquire they actually tell you it is 50/50 between Orlando and Memphis. I also believe that FedEx hires a lot of people on H1-B visas so they are probably sabotaging these interviews with U.S. citizens so they can justify more H1-B workers.