HSBC Customer Service Representative (CSR) interview questions

I applied online and was called for a phone interview the next day. The interview was straight forward and only lasted 20 minutes. The interviewer was friendly and asked questions about my previous work experience, education and why I applied for HSBC and specifically the role which I applied for. I was also asked some competency questions but these were fairly straight forward, such as "What is good customer service?" and why is it important to resolve customer complaints during the first conversation?"