Glassdoor users rated their interview experience at IKEA as 70% positive with a difficulty rating score of 2.6 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Mitarbeiter Verkauf and Intern rated their interviews as the hardest, whereas interviews for Verkäuferin and Kassiererin roles were rated as the easiest.
The hiring process at IKEA takes an average of 15 days when considering 10 user submitted interviews across all job titles. Candidates applying for MarketingKatalog had the quickest hiring process (on average 14 days), whereas Mitarbeiter Verkauf roles had the slowest hiring process (on average 15 days).
When explaining the IKEA cashier interview process, I would say that it generally starts with an online application, followed by a brief phone or virtual screening. If successful, candidates are usually invited to either a group interview or a one-on-one meeting with a hiring manager. During the interview, they often ask situational and customer-service related questions, like how you would handle a busy shift or deal with a difficult customer. They also focus on teamwork and IKEA’s values, so it helps to reference how your past experiences match their culture. Interviews are normally friendly, not too difficult, and candidates often hear back within a week if they move on to the job offer or background check stage
Interview questions [1]
Question 1
One of the questions they asked me was ‘How would you handle a situation where a customer is frustrated or upset?’ I answered by explaining that I would stay calm, listen to their concern, apologize if needed, and try to find a solution or ask a supervisor for help if I couldn’t resolve it myself. I also mentioned that good customer service involves patience and staying positive even when the store gets busy
Virtual interview. Questions come up, you get some time to answer. Around 4 questions total. If you’re successful you then move onto a call with a manager where you discuss more questions and company culture
I applied online. The process took 2 weeks. I interviewed at IKEA
Interview
I recently went through the interview process with IKEA in New Zealand. I relocated from Europe, I know the product range well, have sales experience, and have assembled many IKEA furniture pieces throughout my life.
The process included an initial online screening and an on-site group interview.
The group interview started with the manager asking who had ever been to an IKEA store, only about five people raised their hands. We were then shown a presentation, but the manager mixed up the store opening date, didn't finish it, and couldn’t recall all the company values. This created a somewhat disorganised impression.
The group exercise also felt unusual, as it didn’t really fit a group format; it was more individual, with almost nothing to discuss collectively.
At the end, each of us had a short one-on-one interview. We were told in advance that they had only 15 minutes per person. The manager interrupted me several times and seemed to be in a hurry, which made the experience more stressful.
Interview questions [1]
Question 1
Tell me about yourself.
Why IKEA?
What is a great customer experience?