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      Enterprise Support Specialist Interview

      Mar 30, 2013
      Anonymous employee
      Dublin, Dublin

      Other Enterprise Support Specialist Interview Reviews for LinkedIn

      Enterprise Support Specialist Interview

      Feb 13, 2015
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at LinkedIn (Dublin, Dublin) in Mar 2013

      Interview

      After submitting my application online I received a call from a recruiter to set up a screening call. The screening call was fairly basic with general questions about why I wanted to join LinkedIn, my relevant experience, any awards I had achieved in previous jobs, my greatest achievement... etc. After I was invited into the offices to meet with a team leader and two potential colleagues as well as a language test (it's a multilingual position). Everyone was very friendly and there were no questions out of the ordinary: why LinkedIn? How does LinkedIn earn money? What three words would your colleagues describe you with? What are your weaknesses? What is good customer service? What is bad customer service? etc. I was then invited to the offices a second time to meet with the manager who asked me questions about my background, skills, strengths, weaknesses... etc. Finally, I had a final phone interview with the global manager going through most of the same questions. All-in-all it was a relatively easy, although slightly long, interview process with most of the questions being fairly standard. I have been interviewing with other well-known internet companies as well and I think that the interview process was more straightforward. While I would advise spending a while getting to know the product company, how they earn their revenue and the role, there are no questions requiring in-depth knowledge about the company nor tricky questions (of the "How many cows are there in Ireland?" type). As for the offices and staff: everyone was really friendly and it looks like a great place to work! Having received an offer I'm very happy with the salary and benefits.

      Interview questions [1]

      Question 1

      I got a little stuck on the "What are your weaknesses?" question, but it's a fairly standard question in interviews and I blame it on my own lack of preparation!
      Answer question
      23

      Application

      I applied online. The process took 3 months. I interviewed at LinkedIn in Jan 2015

      Interview

      1. Phone call with Talent Acquisition Advisor 2. Face to Face interview with Supervisor 3. Video Conference with Manager and Support Specialist Process took roughly 6-12 weeks, had to reschedule a few times for the initial phone interview and feedback for the next stage took over nearly 4 weeks. Before a face to face interview to be booked in.

      Interview questions [1]

      Question 1

      Outline your 3 strengths and put them in a sentence.
      Answer question
      2

      Enterprise Support Specialist Interview

      Oct 14, 2014
      Anonymous employee
      San Francisco, CA
      Accepted offer
      Positive experience

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at LinkedIn (San Francisco, CA) in Sep 2014

      Interview

      I was referred by a friend, then had a phone screening by a recruiter, followed by a phone interview with an enterprise team supervisor. Both phone interviews were standard, questions were focused on my background and customer service experience. I was asked in for an in-person group interview (three candidates, three interviewers) - the six of us met for a half hour, each interviewer took turns asking basic questions about background, what do you like about working in customer service, etc., then we each had two 30 minute individual interviews. All three interviewers were incredible nice and welcoming, and seemed mostly focused on finding someone who would be a good fit for the team and the LinkedIn culture. My advice is do your homework, know about the LinkedIn recruiter product, read some articles published by current employees about their experience, and do as many informational interviews as possible. Most of the questions asked called for specific examples ("Discuss an instance that you dealt with an angry customer, and how you dealt with the situation"). Overall, I had a great experience, and can't wait to get started!

      Interview questions [1]

      Question 1

      Was there a time that you didn't get along well with a co-worker and how did you manage that situation?
      Answer question
      11

      Enterprise Support Specialist Interview

      Nov 11, 2013
      Anonymous employee
      Omaha, NE
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at LinkedIn (Omaha, NE) in May 2013

      Interview

      Internal Hire - Very simple process

      Interview questions [1]

      Question 1

      Where do you see yourself in the next 5 years with the company.
      1 Answer
      3