LinkedIn Customer Service Representative (CSR) interview questions

I’ve had 2 attempts from 2 different recruiters and for 2 different teams. First one just fell through after on-site, with 0 feedback. Second recruiter didn’t even know I’ve already went to the last round once, but still helped to get a new chance. What she didn’t help me with is preparation, which I think recruiters should support their candidates with. She basically said to prepare a ‘consultative presentation of a solution’ to the group on-site. Since it was going to be only 20 minutes, it was explained as a presentation, not selling pitch. That made sense- because 1) the position is not for a cold caller and 2) if any professional salesperson was to create a pitch it would be thorough an effective dialogue and that’s just not gonna happen within 20 minutes, unless you’re selling coffee. When I got on-site for the 2nd interview, there was 1 interviewer, the 2nd guy was on webcam. They went through exact same generic questions like last time, so I immediately felt like just another cog in a system. Then they asked me to present. So I did- my imaginary ‘solution presentation’ was supposed to look like a final meeting and an actual presentation. UNfortunately, the feedback I got right after I was done was that I didn’t upsell them by not asking bottom-line questions and budget. They said they’re looking for “challengers”.

First, I had a 20-minute interview by phone with a person from HR. Then, I took a Spanish and English tests. Then, I had a video interview with another person from HR (1 hour).