I applied online. The process took 2 weeks. I interviewed at Lloyds Banking Group (Leeds, England) in Jun 2016
Interview
Interviews in Leeds - took 2 weeks
First got a phone interview then got invited to the assessment day. Was an easy progress. First they do a half hour introduction then take you away one by one for a face to face interview.
Interview questions [1]
Question 1
Tell me about a time you had to explain something complex to a customer
I applied online. The process took 3 months. I interviewed at Lloyds Banking Group (London, England) in Mar 2016
Interview
The Interview Process consists of three steps. The first one being the on-line application followed by two test: numerical reasoning and SJT. The numerical test is straightforward and it is easy if compared to industry average. The SJT is slightly more tricky but, if you follow LBG core values is easy as well.
After completing the first step, you are invited to a video interview which is strength-based. It is prerecorded and consists of 9/10 question. Each candidate has 90 seconds to answer each question. My advise for this step is to ber ready to questions like: "Why Lloyds?", "A time that you have used your initiative" or "What did you learn about Lloyds while preparing for this interview?".
The biggest difficulty in this step is represented by time: be aware that your answer should not be too short nor should be too long.
The last step is an Assessment Center (Innovation Lab) which usually last half day. During the day you face a series of tasks:
- An ice-breaker, which is really useful to get along with your fellow candidates;
- A written task. This is basically the same as the initial SJT but paper-based;
- A fece to face interview. This is further divided in three parts. Question are easy and, at least in my case, the interviewer was very friendly and put a lot of effort in making me feel comfortable.
- A group exercise. For me the most difficult part of the day. You are asked to discuss "How to be the best bank for customers" while one of the HR gives you, at a specific time interval, a card with a new challenge that a bank might face (like: cybersecurity, big-data, etc.).
- A presentation. Your are given the topic once you are called for the AC. It must be 5 min long at max. My suggestion is to prepare a small Power-Point.
During the day you have to opportunity to meet with two or more current graduate that are really helpful in giving insights on what you will face during the day. I advise you to always consider LBG values in your answer.
I applied online. The process took 4 weeks. I interviewed at Lloyds Banking Group (Manchester, England) in Jun 2016
Interview
The assessment centre comes in four parts: written exercise, group exercise, face to face interview and presentation.
The written exercise lasts 20 minutes and consists of 6 questions, these questions are scenario based and revolve around the role. e.g. What would you do if a project was due and your colleague hasn't turned up with his share of the work? stuff like that. Just make sure you time it right, give yourself roughly 3 minutes per question and use bullet points to save time.
The group exercise is a little more tense, your put in a group of 5(ish) and you have to come up with 3 ideas that could improve lloyds between you, this part is straightforward but then the assessor starts giving you a different problem every 60 seconds that you have to tackle, this is the stressful part. But soon as it's done you just have to stand up and give a quick presentation on what you agreed on.
Face to face interview. This was not what I am used to, most interviews are competency based but this one isn't. They'll ask you why you went for the apprenticeship, what you like about Lloyds, and then a series of questions about your work effic. One question that through a lot of my group off was "What does collaboration mean to you?"
The presentation comes last, you're asked to prepare a presentation in advance, ours was on a product or service that could improve Lloyds for it's customers. They give you 5 minutes before the presentation starts to write on the flip chart if you want but you don't have to, I just wrote my agenda. Some people printed off hand outs for the auditors, from the sounds of things though it doesn't really make a difference if you do. They're looking for the presentation to last between 4 and 5 minutes, do not go over! Although you won't automatically fail if you do. Also since this is a tech apprenticeship I would recommend that you suggest some kind of technology based improvement.
Overall it was a pleasant experience and there were 15 candidates at my assessment date (there were 30 all together spread across 2 days), they only took 10 people so the odds aren't great but they could definitely be worse. Good luck!
Interview questions [1]
Question 1
How can is this role beneficial to Lloyds customers?
How would you simplify complex information for a presentation?
Would your friends describe you as someone who takes the lead?