Lloyds Banking Group Customer Service Representative (CSR) interview questions

Completed a exercise where you get given information about someone and you have to pretend to do a call with them. Asked about experience and how I proved their core values.

online interview through Microsoft team where they ask you few questions and gives you time to prepare. and a mock customer Interactions to see how to handle customers. and at this part you don't have to show ur face and there's a script for it.