Lowe's Home Improvement Customer Service Associate III interview questions

All questions that were asked were the same as listed from previous posts on Glassdoor. I went though and typed all questions that were asked in previous interviews and applied my experience and feelings to each question. Once in the interview, I was able to quickly respond with detailed answers. The only question that I had not seen on Glassdoor which threw me off was, "Tell me about a time you had to help others to get away from an unsafe situation?" I told the HR manager that I could explain a time that I had to inform my employer of a situation that was legally unsafe for the company and needed immediate attention. He said that would be fine.

Tell me about a difficult customer and how the situation resolved.