Lowe's Home Improvement interview questions

First interview with HR manager then zone manager then store manager all seem to have laid back attitudes asked questions like tell me about a time when you made a promise to a customer and then could not fulfill it

My interview was the basic interview, simple past experience questions and factual information retrieval. Nothing special. As long as you are well versed about your past work experience and it includes past retail/cust serv experience, for the most part you're in.