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      Marks & Spencer

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      CX Analyst Interview

      Mar 1, 2026
      Anonymous Interview Candidate
      London, England
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Marks & Spencer (London, England) in Feb 2026

      Interview

      The process included screening call / presentation / panel interview. The interviewers were polite, engaging, and gave me a clear understanding of the role and what they were looking for. The questions were a mix of competency-based, technical, and role-specific questions, so it was important to prepare with real examples and be able to explain my thinking clearly. One part of the process that stood out was presentation, which gave me a chance to show how I approach analysis, problem-solving, and communication. I felt the process was relevant to the role and gave a fair opportunity to demonstrate both technical and non-technical skills. The overall experience was positive. My advice to future candidates would be to: Prepare clear STAR-based examples Understand the role and job description in detail Prepare clear STAR-based examples Understand the role and job description in detail Be ready to explain your approach in a structured and business-focused way Show both technical understanding and stakeholder communication skills

      Interview questions [1]

      Question 1

      Tell us about a time you used data to identify a trend or solve a problem.
      Answer question