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      Marks & Spencer

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      Customer Service Assistant Interview

      Jun 22, 2026
      Anonymous Interview Candidate
      Waterlooville, England
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Marks & Spencer (Waterlooville, England)

      Interview

      Very quick to respond and friendly. Online assessment was ok to do. The interview in person was relaxed and informative. Felt they just wanted to get to know you professionally and how this role works for you and see if you know lots about m&s

      Interview questions [1]

      Question 1

      Why do you want to work for m&s
      Answer question

      Other Customer Service Assistant Interview Reviews for Marks & Spencer

      Customer Service Assistant Interview

      May 17, 2026
      Anonymous Interview Candidate
      Moortown, Yorkshire and the Humber, England
      No offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Marks & Spencer (Moortown, Yorkshire and the Humber, England)

      Interview

      Seemed like they were not interested in looking at the profile genuinely anyway and they were just fulfilling a formality. Would not recommend as at this stage, the managers seem judgemental and biased

      Interview questions [1]

      Question 1

      What skills do you have because of which we should choose you over others?
      Answer question

      Customer Service Assistant Interview

      Oct 6, 2025
      Anonymous Interview Candidate
      Chester, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Marks & Spencer (Chester, England) in Sep 2025

      Interview

      I applied online and completed a right to work check online and then got called in to do an interview a few days later. They were very rude to me, made me wait 20 minutes and threatened to turn me away because I didn't bring my ID (I already completed my RTW check). The manager then made sarcastic comments and tried to gaslight me into saying that I missed that they told me to bring my ID, despite me telling them I didn't and even offered to show them my emails. Overall it was very unprofessional and felt very hostile,

      Interview questions [2]

      Question 1

      If acustomer asked for assistance in picking clothes and gave you a set budget, what would you suggest and why?
      Answer question

      Question 2

      How do you keep up with the latest fashion trends?
      Answer question