I applied online. The process took 2 weeks. I interviewed at Marks & Spencer
Interview
Filled out an online application which included answering multiple choice questions about how I would deal with different situations with customers for example helping a customer who looks confused, dealing with conflict with a customer. Invited to interview stage where I did a role play involving an unhappy customer who had ordered a cake for a friend's birhtday but it hadn't arrived. Relatively straightforward to apologise for the mistake and to offer a voucher to spend in store on an alternative cake.
Interview questions [1]
Question 1
The questions were very predictable, why do you want to work for m&s, what makes you right for the role etc, explain an example of when you've given good customer service. The interviewer was encouraging and wanted you to do well. The most difficult part of the process was the role play.
I applied online. I interviewed at Marks & Spencer
Interview
The interview was very informal - more like a chat. Got asked about my previous work experience from my cv and the skills I gained from those experiences, Lasted around 10-15 minutes.
I interviewed at Marks & Spencer (Bristol, England)
Interview
Was nice and simple - and the questions were good and they were really engaging in everything I was saying felt more like a conversation rather than an interview. Loved it everyone should apply to marks and Spencer’s big up
I applied in-person. The process took 1 day. I interviewed at Marks & Spencer (Cumbernauld, Schottland) in May 2026
Interview
The interview itself was very awkward, with no formal start to it from the person that I spoke to. I went into the store and asked the only person who didn't look busy, that person ended up being my interviewer however he didn't tell me that until we sat down in an office and the interview started. It really confused me which I think affected my performance
Interview questions [1]
Question 1
Previous relevant experience that would be beneficial