The online application process was a nice and smooth experience. I didn't have any problems with completing the questionnaire and answering the scenario questions. So I passed and was allowed to book an interview.
On the other hand, the interview process itself was quite stressful. Although I tried to offer alternatives and find the best possible matches for the customer, I wasn’t very persuasive and thus probably didn’t look like a good candidate for them.
3
Other Customer Assistant Interview Reviews for Marks & Spencer
I interviewed at Marks & Spencer (London, England)
Interview
Very chilled out interview with a few questions about simple stuff like what you would do in a confrontational event. Really nice interviewer, felt more like a chat than an interview.
Interview questions [1]
Question 1
What would you do if a member of the public was being confrontational?
I applied online. I interviewed at Marks & Spencer (Glasgow, Schottland) in Jun 2026
Interview
The interview lasted about 40 minutes, with a lot of questions about how you have handled situations previously and why you are a good candidate for them. Overall, an average interview just come prepared with the latest news and up to date product knowledge of the company.
Interview questions [1]
Question 1
When is a time you took ownership for something that you didn't have to.
I applied online. I interviewed at Marks & Spencer in Jun 2026
Interview
Very relaxed, asked about 4 questions, generic ones like tell me about yourself. Then asked more skills based ones, like a time you worked well under pressure. But overall good