The interview process I went through is composed of two parts; the on-line selection process and the face to face interview. During the on-line selection process you need to complete a series of questions about your attitudes towards customers and your view of the job and the company. The second part deals with a face to face interview where you re asked to talk about you and your previous experiences and also to act in order to reproduce a scenario where you interact with a fake customer (Your interviewer). Obviously the face to face interview takes place at the actual store where you are supposed to work and it follows the on-line part, which means that, according to the answers you gave during that part you might or might not selected for the next step. I have found the whole process reasonable, clear, and fair. I received a job offer for a Christmas job.