I applied online. The process took 2 days. I interviewed at Marks & Spencer (Guildford, England) in Sep 2015
Interview
I applied online and completed the tests, they told me straight away that I had been successful. I then booked an interview for after the weekend. The role play was about a woman wanting a specific jacket in size 10, but we didn't have it in stock so you offer her alternatives, or ringing another store or online purchase. You also have to mention what items they have on special offer and other things you can upsell to the the customer.
The role play lasted 10 mins and I was told that I had passed. They then asked some standard interview questions and told me that I had got the job.
Quite informal, mostly asking about my reasons for applying to them specifically - I recommend looking at their welfare and environmental status, and the fact that their brand is associated with higher quality food
Interview questions [1]
Question 1
Why would you choose to work at M&S rather than at another supermarket?
I interviewed at Marks & Spencer (London, England)
Interview
Very chilled out interview with a few questions about simple stuff like what you would do in a confrontational event. Really nice interviewer, felt more like a chat than an interview.
Interview questions [1]
Question 1
What would you do if a member of the public was being confrontational?
I applied online. I interviewed at Marks & Spencer (Glasgow, Schottland) in Jun 2026
Interview
The interview lasted about 40 minutes, with a lot of questions about how you have handled situations previously and why you are a good candidate for them. Overall, an average interview just come prepared with the latest news and up to date product knowledge of the company.
Interview questions [1]
Question 1
When is a time you took ownership for something that you didn't have to.